One hub for all your conversations and messages.
Because of the contact centre, your customers will be able to contact you using the most popular communication channels.
Your agents will be able to manage all conversations and messages from a single web application. You will be able to control what is happening in real time and analyse the results to make the right decisions.
Chat
Telephony
Receive calls from your home page
SMS
Answer calls, WhatsApp, chats and emails from anywhere.
Monitor call queues, agent performance and respond instantly.
Access statistics anytime.
Automatically solve customer queries with chat bot and voice bot.
Route every conversation to the most suitable agent and reduce wait times.
Configure call flows, manage queues, define schedules and create notifications.
Manage customer payments easily, quickly and securely.
Connect with your customers through their favourite channels: WhatsApp, chats, SMS, e-mail, phone calls, etc. channels. Want to be there when your customers need you? Use a multi-channel contact centre and get noticed.
Providing your agents with a single hub to communicate with customers so that agents can serve customers from different communication channels instantly, personalise messages with icons, create auto-replies, add notes, reschedule calls, transfer calls and perform other activities that will improve the productivity of call centre agents.
The service is integrated with the most popular CRM systems on the market (Salesforce, Dynamics, Zendesk, Zoho, etc.) to optimise the work of your agents and improve the customer experience. Manage your calls from your CRM system, customise call flows, automate task ticket creation, record call details, create reports... All from one hub!
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