At Enreach, we value your privacy and are committed to protecting your personal data (‘Personal Data’). This privacy statement (‘Privacy Statement’) explains how we process your Personal Data in accordance with applicable data protection legislation (‘Data Protection Legislation’), what Personal Data we process, for what purposes we process your Personal Data, how we protect your Personal Data, how long we store your Personal Data, how you can exercise your privacy rights in relation to this Personal Data, and any other information that may be relevant to you.
This Privacy Statement is only applicable when you interact with to an Enreach entity located in the EU. When you have interacted with an Enreach entity located outside of the EU/EEA, different privacy statements apply.
In this Privacy Statement, ‘you’, ‘your’, and ‘yours’ refers to all data subjects (‘Data Subject’) interacting with Enreach as either a (potential/former) customer, partner, end user, website visitor, or in any other capacity other than as an employee or job applicant, whereas ‘Enreach’, ‘we’, ‘our’, or ‘us’ refers to the Enreach entity that you have interacted with as a Data Subject. Additionally, you will see references to the Enreach Group, which includes all other Enreach entities globally. Further information on the Enreach Group can be obtained by contacting us using the details provided below.
Enreach LTD is the data controller (‘Data Controller’) for the Personal Data we process as identified in this Privacy Statement. In some circumstances, Enreach will process data on behalf of other organisations (e.g., on behalf of customers or partner organisations with their own purposes for processing the data). In such circumstances, the other organisation will be the Data Controller and so you should refer to their privacy statements/notices for details of how your Personal Data is processed.
Occasionally, Enreach may be a joint Data Controller with one of our partner organisations. Such processing may be communicated to you in a separate privacy statement.
We may provide additional privacy statements or information to you at the time when we collect your data other than for the purposes listed in this Privacy Statement. For example, if you apply for a job with us or use the Chatbot feature of our website. Such privacy statements will govern how we process the information you provide at that time.
Enreach does not share Personal Data with third parties, unless this is (1) legally required, (2) necessary to supply a service, 3) specifically requested by the customer that has provided the Personal Data, or (4) otherwise Enreach has a legitimate interest in doing so, assuming that interest outweighs any potential effects that the sharing of Personal Data might have on the rights and freedoms of the affected Data Subject.
The capitalised words in this Privacy Statement have the meanings ascribed to them in this Privacy Statement and in the Definitions provided below.
We are Enreach Latvia
Enreach LTD
Address: Cēsu street 31, K-3, 9, Riga, Latvia, LV-1012
Email: info.lv@enreach.com
Phone: +371 66 100 800
1.1 data Protection Officer
We have a dedicated Data Protection Team and a Data Protection Officer (‘DPO’). If you have any questions relating to the processing of your Personal Data or want to contact our DPO, feel free to do so using the details provided below:
Enreach Data Protection Team
Email: dataprotectionteam@enreach.com; datuspecialists@enreach.com
Phone: +31 088 889 0889; +371 66 100 800
Below are some key terms relevant to this Privacy Statement:
We only collect Personal Data that is necessary for our intended purposes and in accordance with the Data Protection Legislation. The type of Personal Data that we will collect depends on the nature of our relationship with you.
3.1 What categories of Personal Data do we process
3.2 How do we collect your Personal Data
We may collect Personal Data directly from you or indirectly through a third party, depending on your relationship with us. If you choose not to provide Personal Data to us, you may experience limited functionality in your desired Enreach service, function, or technical assistance. The way we collect your Personal Data differs depending on your relationship with us:
4.1 Information about our use of cookies
A cookie is a small file of letters and numbers that we store on your browser or your computer's hard drive if you give us your consent to store the cookie. Cookies contain information that is transferred to your computer's hard drive. Pursuant to the Data Protection Legislation we can store cookies on your device without your prior permission if they are strictly necessary for the operation of our website or services. For all other types of cookies, we need your consent.
We may use different types of cookies. Some cookies may be placed by third-party services that appear on our pages.
If we ask for your consent for cookies, then this applies to the following domain: www.enreach.lv
We categorise cookies into four types: necessary, preference-based, statistical, and marketing-based. You can find descriptions of each type and the cookies we use under each category in our cookie banner. 4.2 You can also learn about the purpose and duration of each cookie we use when choosing your cookie preferences.
4.3 Cookies we use and the purpose we use them for
These cookies collect information about how visitors use our website. We use the information to compile reports and to make improvements. The cookies collect information in an anonymous form, including where visitors have come to the website from and the pages they visited. To opt-out: https://tools.google.com/dlpage/gaoptout
Šīs sīkdatnes tiek izmantotas, lai pielāgotu mūsu maksas meklēšanas reklāmas, lai rādītu reklāmas lietotājiem, kuri iepriekš ir bijuši mūsu vietnēs un/vai ir veikuši kādas darbības ar mūsu lapu, piemēram, aizpildot veidlapu. Tās nesatur personisko informāciju.
These cookies are used to adjust the targeting of our paid search and display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information.
These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information.
These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on Facebook. To opt-out: https://www.facebook.com/policies/cookies/.
These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on LinkedIn. To opt-out: https://www.linkedin.com/legal/cookie-policy .
AdSense uses cookies to improve advertising e.g. displaying targeted advertisements and avoiding showing advertisements that the user has already seen. These cookies contain no personally identifiable information.
Hotjar uses cookies and other technologies to collect data on our users’ behaviour (e.g. how much time they spend on which pages, which links they choose to click etc) and their devices (in particular device’s IP address, captured and stored only in anonymised form, preferred language settings etc). This enables us to better understand our users’ needs and to optimise this service and experience. Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. To opt out: https://www.hotjar.com/legal/compliance/opt-out
4.4 Website privacy policy
Enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed including all information provided within our website infrastructure which is hosted in a secure manner.
We do not use the information you provide to make any automated decisions that might affect you.
We keep all enquiry emails and securely archive them within our CRM system. We will note your consent to receive further communications and ensure these preferences are applied.
All transactions on our website, including email enquiries, mailing list signups, download requests, meeting requests and quotation requests may request personal data to be submitted. This personal data is collected lawfully and once again may include requests for items such as contact name, email address, telephone number and further details you can provide of legitimate interest that may help us with the nature of your enquiry.
No personal data is shared and it is stored within our secure CRM system. No automated decisions are made on any of the data provided and your preferences with regards to marketing opt-in will also be noted against your profile.
We also store Internet Protocol (IP) addresses. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet. We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address.
We digitally monitor and/or record calls between you and us for the purposes of quality control and staff training. Please be aware that sensitive personal data may be recorded where you voluntarily disclose information to us over the phone.
Our live chat software (Enreach Virtual Agent/ Botsquad) allows us to respond to any support or sales enquiries quickly and efficiently. We digitally monitor live chat conversations for the purposes of quality control and staff training. There is no obligation to use the live chat functionality on our website.
We retain your Personal Data to provide high-quality service compliant with the Data Protection Legislation. Personal Data is stored as long as necessary to fulfil collection purposes, legal obligations, and accounting reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve the purposes through other means.
Personal Data may be anonymised in some circumstances rather than deleted. In this event, the anonymised data will no longer be traceable to you and is no longer considered Personal Data.
If we deem it necessary for the abovementioned processing purposes, your Personal Data may be shared with one or more third parties, regardless of whether the third party is affiliated with the Enreach Group, for the purpose of processing Personal Data in accordance with our instructions.
When third parties are given access to your Personal Data in line with the above, we undertake required contractual and organisational measures to ensure that your Personal Data are processed only to the extent that such processing is legitimate and necessary.
We may share your Personal Data with trusted third parties as follows:
6.1 Within the Enreach Group
As the Enreach entity that you have interacted with is part of a wider group of undertakings with headquarters in the Netherlands, and entities located in the EU, the UK and Serbia, Enreach may transfer your Personal Data to, or otherwise allow access to such data by other entities within the Enreach Group, which may use, transfer, and process your Personal Data for the purposes described within this Privacy Statement. We may also share aggregated data about our customers in the form of business intelligence and statistics with members of the Enreach Group.
6.2 With Data Processors
We may engage certain Data Processors who may process your Personal Data on our instructions. The Data Processors are contractually obliged to implement appropriate technical and organisational measures to ensure that your Personal Data is processed in accordance with our instructions.
Circumstances where your Personal Data may be shared include:
6.3 With regulators, authorities, and other relevant third parties
Where necessary for the processing purposes described above or where required by law, your Personal Data may be transferred to regulators, courts and other authorities, independent external advisors, insurance providers, pensions, and benefits providers, and internal or external compliance and investigation teams.
In principle we process your Personal Data in the EEA. However, where necessary for the processing purposes described above or where required by law, we may transfer your Personal Data outside of the EEA to countries not deemed by the European Commission (as relevant) to provide an adequate level of personal information protection. In such cases any Personal Data transfer will be based on safeguards that allow us to conduct the transfer in accordance with the Data Protection Legislation, such as the specific contractual clauses approved by the European Commission as relevant to provide adequate protection of personal information.
We attach great importance to your privacy. We therefore implement suitable physical, electronic, and managerial procedures to safeguard and secure your collected Personal Data.
Enreach has implemented generally accepted standards of technology and operational security in order to protect Personal Data from loss, misuse, alteration, or destruction. Only authorised Enreach personnel are provided access to Personal Data and these employees are contractually or statutorily obliged to ensure confidentiality of this data.
Enreach will implement appropriate technical and organisational measures to ensure that the processing of your Personal Data is performed in accordance with the Data Protection Legislation, in particular ensuring an appropriate level of security.
Under the Data Protection Legislation, you have a number of rights regarding our processing of your Personal Data, as below:
9.1 Right to be informed about our collection and use of Personal Data
You have the right to be informed about the collection and use of your Personal Data. We ensure we uphold this right with our internal data protection policies and through this and other privacy statements. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.
9.2 Right of access
You have the right to access the information we process about you.
9.3 Right to rectification
You have the right to have incorrect or outdated information about yourself corrected.
9.4 Right to be forgotten
In exceptional cases you have the right to have information about you deleted before the expiry of our retention period.
9.5 Right to restrict processing
In some cases, you have the right to have the processing of your Personal Data restricted. If you exercise this right, we may only process your Personal Data with your consent, or for the purpose of establishing, asserting, defending, protecting, a significant public or private interest, except when we process your data for storage.
9.6 Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your Personal Data.
9.7 Right to transfer your information (data portability)
In certain cases, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to have that Personal Data transferred from one Data Controller to another without hindrance.
9.8 Right to withdraw your consent
You have the right to withdraw your consent at any time in the circumstances where you have given us consent to process your Personal Data.
9.9 Rights in relation to automated processing
An automated decision is one that is made by our systems rather than a person. You have the right to express your concerns and object to a decision taken by purely automated means under some laws such as the GDPR. You also have a right to request that a person review that decision.
This right is unlikely to apply to Enreach’s use of your data, as any automated processing we carry out is unlikely to make decisions and would include human intervention. If you would like to discuss this in further detail, please contact us as set out above.
You can invoke any of the above rights by reaching out to us on the Contact Information provided above. When you submit a request, we will ask you some additional questions to verify your identity. We will respond to your request as soon as possible, but at the latest within one month.
In case you have any questions with respect to the processing of your Personal Data as described within this Privacy Statement, you can contact the Enreach Data Protection Team and our DPO via the Contact Information above.
Please note that you also have the right to lodge a complaint with the competent supervisory authority for the Enreach entity that is acting as the Data Controller regarding how we process your Personal Data. However, we hope that you would consider raising any issue or complaint you have with us first (using the contact details above). Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have. If you have any questions regarding which supervisory authority is applicable to your engagement with Enreach, please contact us via the Contact Information above.
Please be aware that the Enreach website you have accessed may link to other websites that you may access. We are not responsible for the data policies, content, or security of such sites. We do not have any control over any use of your data by third parties when you visit such sites or otherwise provide your data through these channels.
Enreach reserves the right to modify or amend this Privacy Statement at any time. The effective date will be displayed below. It is the user's responsibility to check this document regularly for changes.
Thank you for taking the time to read our Privacy Statement.
Version May 2024
English
Latvia